15/08/2024

Tips & tricks for the new shop system

We are pleased to be able to provide you with our new shop system for ordering.

Below you will find tips and tricks for the new system and the new functions.

:: Dashboard - Shipping documents and tracking

Here you could find now all shipping documents such as your order confirmation, delivery notes and invoices. Also we have implemented a link for your personal shipment tracking

:: Data from the previous shop system

It was not possible to transfer your saved shopping baskets and favourites/memo lists in your account to the new system. However, your data has been backed up and we can send it to you by e-mail. Please send us an email or call us on the telephone numbers listed above.

:: Login to the shop system

If you had an account for the previous shop system, then this is also active for the new shop system. It was not possible to transfer your password to the new system. Please use the function under Login ‘I have forgotten my password’.

If you have any further query or need assitance you could also contact our sales team by phone +49 (0)9358 90990-60.